krx8 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how krx8 collects, uses, and stores your information.
Introduction and Overview
krx8 is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy. The purpose of this privacy policy is to clearly inform you about what information we collect, why we collect it, and how we use and protect it.
By using our platform, you acknowledge the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
Information We Collect
2.1 Information Provided at Registration
When opening an account, you provide the following information:
- Full name (as per national identity card)
- Email address
- Date of birth (for age verification — for users aged 21+)
- Mobile number
- Payment method details (bKash, Nagad, Rocket or bank account number)
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Time and date of visit
- Which pages you visited
- Information collected through cookies and similar tracking technologies
2.3 Transaction Information
Transaction details are recorded during deposits and withdrawals. This includes the transaction amount, time, method, and associated reference number. This information is essential for financial security and fraud prevention.
Purpose of Information Use
3.1 Service Provision and Management
We use your information for the following purposes:
- To create and manage your account
- To process financial transactions
- To complete deposits and withdrawals
- To pay out winnings
- To provide bonuses and promotional offers
3.2 Security and Identity Verification
krx8 verifies the identity of each user to ensure a safe environment. The information you provide is used for account verification, fraud detection, and prevention of unlawful activity. This is essential for keeping your account and funds secure.
3.3 Communication and Support
Using your email address and mobile number, we send important account updates, transaction confirmation messages, and where applicable, promotional notifications. You may request to stop receiving marketing messages at any time.
3.4 Platform Improvement
We analyse aggregated data on user behaviour to improve our platform's performance and user experience. No personally identifiable information is included in this analysis.
Data Storage and Security
4.1 Encryption and Technical Security
krx8 uses industry-standard SSL encryption technology to keep all your personal and financial information secure. Every transaction is completed through encrypted channels, making unauthorised access to your information by third parties virtually impossible.
4.2 Data Retention Period
We retain your information for as long as your account remains active. Even after an account is closed, it may be necessary to retain certain information for a specified period to meet legal obligations. After this period, the information is securely deleted.
4.3 Password Security
Your account password is stored using a strong hashing method. No member of our staff can ever view your password directly. If you notice any suspicious activity, change your password immediately and notify our support team.
Sharing Information with Third Parties
5.1 Information Sharing Policy
krx8 does not sell, rent, or exchange your personal information to any third party. However, information may be shared in the following limited circumstances:
- Payment processors (bKash, Nagad, Rocket) — solely to complete transactions
- Technology service providers — to assist with platform operations
- Law enforcement agencies — where legally required
- Fraud prevention organisations — to protect accounts
Third parties who participate in our services are required to follow standards equivalent to our privacy policy.
5.2 Game Providers
To operate games from Pragmatic Play, PG Soft, JILI, Spribe, and other providers on our platform, the minimum necessary information may be shared with them. This sharing of information is governed by the respective provider's own privacy policy.
Cookies and Tracking Technologies
6.1 What Cookies Are and Why They Are Used
Cookies are small data files stored on your device that help our platform remember your preferences and provide a more convenient experience. We use the following types of cookies:
- Essential cookies — for login sessions and core functionality
- Performance cookies — to monitor platform speed and performance
- Preference cookies — to save language and display settings
- Analytics cookies — to understand user behaviour (in aggregate, not individually)
6.2 Cookie Controls
You can disable cookies by changing your browser settings. Please note that disabling essential cookies may affect certain core platform functions, such as login and financial transactions.
Your Rights
7.1 Right to Access Information
You may request at any time to know what information we hold about you. We will provide that information to you within a reasonable time.
7.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. Contact our support team and we will update your information promptly.
7.3 Right to Delete Information
After closing your account, you may request that your information be deleted. However, where there are legal obligations, ongoing disputes, or unresolved financial transactions, it may be necessary to retain certain information.
7.4 Right to Opt Out of Marketing Messages
You may stop receiving our promotional emails or messages at any time. To do so, contact our support team directly. Transaction-related essential messages cannot be stopped.
Protection of Minors
krx8 strictly prohibits anyone under the age of 21 from creating an account or using the platform. Age is verified at registration and proof of identity may be required in suspicious cases. We do not knowingly collect or store information from any person under the age of 21. If any such account comes to our attention, it will be immediately closed and the associated information deleted.
Changes to the Policy
krx8 reserves the right to amend or update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after any changes will be considered as your consent to the updated policy.
The "Last Updated" date at the top of this page is always kept current. You are advised to review this policy regularly.
Applicable Law and Jurisdiction
This privacy policy is drawn up in accordance with prevailing international data protection standards and applicable regulations. Any dispute relating to this policy will first be addressed through negotiation. If a resolution cannot be reached through negotiation, the applicable legal process will be followed.
Responsible Gaming and Privacy
Our privacy policy is part of our responsible gaming commitment. We use information about your gaming behaviour to identify early signs of problematic gaming and to offer support where needed. This information is never used for commercial purposes.
To learn more about responsible gaming, read our Responsible Gaming Guide.
Privacy Contact
If you have any questions or concerns about this privacy policy, please get in touch with us.
Our support team provides assistance in Bengali 24/7.
You can also contact us directly via live chat.